Refund Policy

Last updated September 3, 2026

This Refund Policy applies to purchases made through https://fleksign.com.

FlekSign / FlekDeck (formerly FlekLauncher) provides digital SaaS access to software tools for iOS development, QA, internal testing, and authorized app build workflows. The service is delivered digitally after payment by activating the selected plan in the customer’s account or device record. No physical goods are shipped.

Digital Delivery

After a successful payment, the purchased plan is activated digitally. Fulfillment may include account access, device-based access, Premium plan activation, license access, or other digital service features available through the FlekSign / FlekDeck platform.

Because access is provided digitally and may be activated immediately after purchase, payments are generally non-refundable once the service has been delivered or used.

Refund Eligibility

We may issue a refund in the following cases:

  • the purchased service was not delivered;
  • the customer was unable to access the service due to a technical issue on our side;
  • the customer was charged more than once for the same purchase;
  • the payment was made by mistake and the service has not been used;
  • the wrong plan was purchased and the customer contacts us before using the service.

Refund requests are reviewed on a case-by-case basis.

Non-Refundable Cases

Refunds are generally not provided in the following cases:

  • the service was successfully delivered and used;
  • the customer changed their mind after access was activated;
  • the customer no longer needs the service;
  • the customer purchased the wrong plan and used the service;
  • the customer’s device, software environment, or third-party tools are incompatible for reasons outside our control;
  • the account was suspended or terminated due to misuse, illegal activity, copyright infringement, unauthorized use of third-party applications, or violation of our Terms and Conditions.

Account Suspension and Misuse

FlekSign / FlekDeck may suspend or terminate access if we detect misuse of the service, illegal activity, copyright infringement, fraud, abuse, unauthorized use of third-party applications, or other violations of our Terms and Conditions.

If access is suspended or terminated due to a violation of our Terms, payments already made may not be eligible for a refund.

How to Request a Refund

To request a refund, please contact us at:

[email protected]

Please include:

  • your payment email;
  • PayPal transaction ID or order ID;
  • date of purchase;
  • the reason for your refund request;
  • any screenshots or details that may help us review the issue.

We will review your request and respond as soon as reasonably possible.

Payment Disputes

If you experience any issue with your purchase, please contact us first at [email protected] so we can investigate and try to resolve the issue.

We keep internal fulfillment records for digital orders, including payment status, customer email, plan activation, device/account records, and access period. These records may be used to verify whether a digital service was successfully delivered.

Contact Us

If you have any questions about this Refund Policy, please contact us:

[email protected]